Our refund policy is designed to ensure that you are fully satisfied with your purchase. If for any reason you are not happy with the items you have ordered, we offer refunds and exchanges.
Refunds and exchanges can be requested within 5-7 days from the date of receipt. We encourage our customers to inspect their items as soon as they receive them to ensure satisfaction.
Refunds will be issued for products that are unused and in their original condition. This means that the items should not have been damaged, altered, or used in any way.
We accept returns for two primary reasons: if the product received is damaged or if the wrong product was shipped. In your return request, please specify the reason for the return so we can better address the issue.
To initiate a return, please contact us at info@angelicpresspublishing.com
Provide us with your order number, the reason for the return, and any supporting images or documentation in case of damaged or wrong products. Our customer service team will guide you through the process and provide you with further instructions.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5-7 days.
Please note: Customers may be responsible for the return shipping costs, depending on the reason for the return. If the return is due to our error (damaged or wrong item), we will cover the shipping costs.
We are committed to ensuring that your experience with us is smooth and satisfactory.
Should you have any further questions about our refund policy or need assistance with a return, please do not hesitate to contact us at info@angelicpresspublishing.com
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